How do you charge the battery?

If you install a Pawport Rechargeable Lithium-Ion Battery inside your Smart Pet Door, you can charge it by: Plugging in the USB-C cord to the door and a standard outlet, Using our optional Charging Dock, or Through the Pawport Solar Panel. You can check the remaining battery life at any time in the Pawport app or directly on the top control panel. Note: the Smart Pet Door does not require a battery to operate, as long as it remains plugged in with the included USB-C cable or is wired using the Pawport Concealed Power Kit.

Does keeping my lights on drain the battery?

Keeping your lights on full power around the clock will drain your battery faster. You can maximize your battery life by reducing the brightness of your lights or by setting a schedule, allowing the lights to be off for certain hours of the day or night.

Is there a warranty for my Rechargeable Lithium-Ion Battery? What does it cover?

PAWPORT RECHARGEABLE LITHIUM-ION BATTERY LIMITED WARRANTY This Limited Warranty applies to the Rechargeable Lithium-Ion Battery Packs including both Small (6.4 Ah) and Large (57.6 Ah) models (the “Product”) and is provided by Pawport (“Pawport,” “we,” or “us”) to the original purchaser of the Product (the “Customer”). This warranty is valid worldwide and is subject to the terms and conditions set forth herein. Limited Warranty (1-Year – Magnuson-Moss Compliant) Pawport warrants that the Product will be free from manufacturing defects in materials and workmanship under normal use for a period of one (1) year from the date of original retail purchase (the “Warranty Period”). This warranty is valid only for Products purchased directly from Pawport or through an authorized vendor. Proof of purchase is required to establish warranty eligibility. This warranty excludes normal degradation of Battery life over time. If a defect in the Product arises during the Warranty Period and a valid claim is submitted to Pawport, we will, at our sole discretion, (i) repair the Product using new or refurbished parts, (ii) replace the Product with a new or refurbished unit, or (iii) provide a full or partial refund. Pawport will provide a prepaid shipping label for returns in supported regions. For international customers, an alternative resolution such as reimbursement or refund may be provided in lieu of a prepaid shipping label due to regional limitations. Exclusions and Limitations This warranty does not cover: Cosmetic damage, including but not limited to scratches, dents, and surface wear. Damage caused by misuse, abuse, accidents, neglect, or improper installation. Damage resulting from use with improper voltage or power supply. Damage caused by pets, environmental conditions, or natural disasters. Unauthorized repairs, alterations, or modifications to the Product. Attempting to repair or disassemble the product in any way will void the warranty. Peripheral items are covered separately. This warranty does not apply to any Product that is sold “as is” or that has been resold without proper documentation from the original purchase. Transferability This warranty is transferable only if the Product remains within the original Warranty Period and the new owner provides proof of original purchase. Support and Warranty Claim All support inquiries and warranty claims should be directed to www.pawport.com/support. Localized support may not be available in all regions. International Coverage While this warranty is valid worldwide, international customers may be responsible for additional customs duties, taxes, or import fees. Pawport reserves the right to offer refunds or other resolutions in lieu of prepaid return shipping for claims originating outside supported shipping regions. Compliance and Installation Requirements Any installations must be conducted by a licensed professional and comply with all local building codes and regulations. Failure to follow installation instructions may void this warranty. Legal Rights and Disclaimer This Limited Warranty provides specific legal rights, and the Customer may have other rights that vary by state, province, or country. This warranty does not affect any statutory rights under applicable consumer protection laws. To the maximum extent permitted by applicable law, Pawport disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. In no event shall Pawport or its affiliates be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of use, loss of data, loss of profits, or damage to persons, pets, or property arising from the use of the Product, even if advised of the possibility of such damages.

Rechargeable Battery FAQs

FAQ Categories

Power

If you install a Pawport Rechargeable Lithium-Ion Battery inside your Smart Pet Door, you can charge it by:

Plugging in the USB-C cord to the door and a standard outlet,
Using our optional Charging Dock, or
Through the Pawport Solar Panel. You can check the remaining battery life at any time in the Pawport app or directly on the top control panel.

Note: the Smart Pet Door does not require a battery to operate, as long as it remains plugged in with the included USB-C cable or is wired using the Pawport Concealed Power Kit.

The 57.6 Ah Rechargeable Lithium-Ion Battery is designed to power your door for approximately 3 weeks between charges, depending on use. The 6.4 Ah Battery is designed to be used as an emergency backup only to keep your door functioning for up to 24 hours in the event of a power failure.

You can always check the remaining battery life in the Pawport app or via the battery icon on the top control panel of your unit.

To extend battery life keep the LED lights off, dimmed, or on a schedule. The lights consume a good amount of power if left on 24/7.

No. While you can keep your Smart Pet Door plugged in at all times, you can also only power it through a Pawport Rechargeable Lithium-Ion Battery.

For no-plug operation, you can opt to hardwire your system. Check out our Hardwire Kit for additional information on this option.

No. If you choose to hardwire your Smart Pet Door or keep it plugged in, no additional battery is necessary. However, we always recommend purchasing at least the 6.4Ah Rechargeable Lithium-Ion battery for backup power in case of a power failure.

The Rechargeable Lithium-Ion Batteries should charge and operate only between 0°C and 50°C. Operation outside this range may result in reduced performance or unsafe conditions

To remove the battery, simply lift up the battery cover and pull it out. Refer to the Instructions.

The large Rechargeable Lithium-Ion Battery takes approximately 24 hours to reach a full charge while the small battery only takes a couple of hours.

Note: You do not need to remove the battery for it to charge. Only the included Pawport USB-C charging cable, the optional Charging Dock, or the Solar Panel should be used to charge the battery.

Warranty & Support

PAWPORT RECHARGEABLE LITHIUM-ION BATTERY LIMITED WARRANTY

This Limited Warranty applies to the Rechargeable Lithium-Ion Battery Packs including both Small (6.4 Ah) and Large (57.6 Ah) models (the “Product”) and is provided by Pawport (“Pawport,” “we,” or “us”) to the original purchaser of the Product (the “Customer”). This warranty is valid worldwide and is subject to the terms and conditions set forth herein.

Limited Warranty (1-Year – Magnuson-Moss Compliant)

Pawport warrants that the Product will be free from manufacturing defects in materials and workmanship under normal use for a period of one (1) year from the date of original retail purchase (the “Warranty Period”). This warranty is valid only for Products purchased directly from Pawport or through an authorized vendor. Proof of purchase is required to establish warranty eligibility.

This warranty excludes normal degradation of Battery life over time. If a defect in the Product arises during the Warranty Period and a valid claim is submitted to Pawport, we will, at our sole discretion, (i) repair the Product using new or refurbished parts, (ii) replace the Product with a new or refurbished unit, or (iii) provide a full or partial refund. Pawport will provide a prepaid shipping label for returns in supported regions. For international customers, an alternative resolution such as reimbursement or refund may be provided in lieu of a prepaid shipping label due to regional limitations.

Exclusions and Limitations

This warranty does not cover:

Cosmetic damage, including but not limited to scratches, dents, and surface wear.
Damage caused by misuse, abuse, accidents, neglect, or improper installation.
Damage resulting from use with improper voltage or power supply.
Damage caused by pets, environmental conditions, or natural disasters.
Unauthorized repairs, alterations, or modifications to the Product. Attempting to repair or disassemble the product in any way will void the warranty.
Peripheral items are covered separately.

This warranty does not apply to any Product that is sold “as is” or that has been resold without proper documentation from the original purchase.

Transferability

This warranty is transferable only if the Product remains within the original Warranty Period and the new owner provides proof of original purchase.

Support and Warranty Claim

All support inquiries and warranty claims should be directed to www.pawport.com/support. Localized support may not be available in all regions.

International Coverage

While this warranty is valid worldwide, international customers may be responsible for additional customs duties, taxes, or import fees. Pawport reserves the right to offer refunds or other resolutions in lieu of prepaid return shipping for claims originating outside supported shipping regions.

Compliance and Installation Requirements

Any installations must be conducted by a licensed professional and comply with all local building codes and regulations. Failure to follow installation instructions may void this warranty.

Legal Rights and Disclaimer

This Limited Warranty provides specific legal rights, and the Customer may have other rights that vary by state, province, or country. This warranty does not affect any statutory rights under applicable consumer protection laws.

To the maximum extent permitted by applicable law, Pawport disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. In no event shall Pawport or its affiliates be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of use, loss of data, loss of profits, or damage to persons, pets, or property arising from the use of the Product, even if advised of the possibility of such damages.